Shipping Info

We know you’re excited to get your jewellery so once your order lands with us we get straight onto it!

Orders are usually processed within 1 to 2 business days. Once your order is ready to go it will be on its way to you with delivery generally taking 2 to 10 business days depending on your location.

During particularly busy times such as Christmas and the New Year delivery times can take a little longer. If you’re working to a particular date or need your jewellery by a certain day please get in touch before ordering. We’re always happy to check the best delivery option for you.

If there is an unexpected delay or we’re unable to ship your order within the expected timeframe we’ll contact you within 2 business days to let you know what’s happening.

A little note about high value orders

For your security some higher value orders may require a signature on delivery. If you’re not going to be home please arrange for an authorised adult to be available to receive and sign for your parcel.

For security reasons we only deliver to street addresses and not PO Boxes or similar addresses.

We also can’t deliver high value jewellery to a reception desk in a multi storey building as we can’t guarantee that your parcel will make it safely into your hands.

If you’re unsure about the best delivery address for your order just give us a call or send us an email. We’ll work out the safest option with you.

Once your jewellery is on its way you’ll receive an email with your shipping confirmation and tracking number. Then the fun part begins... watching your parcel make its way to you!

Tracking Your Order

We know the feeling. You’ve ordered something sparkly and now you want to know where it is!

As soon as your order has been shipped we’ll send you an email with your tracking number so you can keep an eye on its journey right through to your doorstep.

Adorn Jewels uses Australia Post for most deliveries. For local Adelaide metropolitan deliveries we may also use a private courier depending on the order and location.

Returns & Exchanges

Changed your mind? It happens.

If you don’t absolutely love your purchase you can contact us within 14 days of the shipping date and we’ll be happy to arrange an exchange.

Simply call us on 0412 321 070 and we’ll provide you with a return authorisation number before you send your jewellery back.

All returned items must be sent using a tracking number and full insurance. If a parcel is sent without tracking or insurance and is lost in transit we unfortunately can’t take responsibility for it or process the exchange.

When your jewellery arrives back with us we’ll give it a little once over to make sure everything is as it left us.

To be eligible for an exchange the item must:

• Be unworn and in original condition
• Have no scratches marks or damage
• Not have been altered or resized
• Include all original packaging and paperwork
• Still have the original swing tag attached

If the item doesn’t meet these requirements we won’t be able to offer an exchange and the item will need to be returned to you at your expense

Gift Certificates

Gift certificates are valid for 3 years from the date of purchase.

All gift certificate values are in Australian Dollars (AUD).

If the total purchase price including delivery is less than the value of the gift certificate the remaining balance stays live on the certificate and can be used towards a future purchase within the original validity period.

‍ ‍

Need a Hand?

If you have a question about your order delivery or anything jewellery related we’d love to hear from you.

Adorn Jewels
Phone: 0412 321 070
Email: info@adornjewels.com.au

Our team is available 9am to 5pm AEST 7 days a week.

We’re here to help make buying jewellery feel easy and enjoyable... because there should always be a little bit of sparkle involved.

our design studio is located in unley, south australia by appointment.