Privacy Policy

Your privacy matters

At Adorn Jewels we value your privacy just as much as we value your trust. We want you to feel comfortable knowing how we collect, use and look after your personal information when you visit our website or get in touch with us.

This Privacy Policy explains how Adorn Jewels manages personal information in accordance with applicable Australian privacy laws including the Privacy Act 1988 and the Australian Privacy Principles where they apply.

What information do we collect?

When you contact us or place an order we may collect information such as your:

  • Name

  • Email address

  • Phone number

  • Delivery or postal address

  • Billing and order details

  • Jewellery preferences or information about a custom inquiry

  • Any other information you choose to provide to us

We only ask for information that is reasonably needed to respond to you, provide our products and services or manage your order.

How do we collect your information?

We may collect your personal information when you:

  • Complete a contact or enquiry form on our website

  • Place an order

  • Contact us by email, phone or social media

  • Request a quote or discuss a custom jewellery design

  • Subscribe to communications from Adorn Jewels

  • Otherwise provide your information directly to us

Where possible we collect personal information directly from you.

How do we use your information?

We may use your personal information to:

  • Respond to enquiries and requests

  • Discuss custom jewellery designs and gemstone sourcing

  • Provide quotes

  • Process and fulfill orders

  • Arrange delivery

  • Contact you about your order

  • Provide customer service

  • Send relevant Adorn Jewels news, offers or updates where you have agreed to receive them

  • Improve our products, services and website

  • Meet our legal and business obligations

We will not use your personal information for unrelated purposes unless we are permitted or required to do so by law.

Sharing your information

We respect your privacy and do not sell your personal information.

We may share information with trusted service providers where this is reasonably necessary to provide a service you have requested or to operate our business. This may include payment providers, website and technology providers, delivery services and other suppliers involved in processing or fulfilling your order.

We may also disclose information where required or authorised by law.

We take reasonable steps to ensure that information shared with service providers is handled appropriately.

How we hold and protect your information

We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure.

Your information may be held electronically or in other records used to operate our business. We limit access to personal information to people and service providers who reasonably need it for business purposes.

While we take care to protect your information, no method of storing or transmitting information online can be guaranteed to be completely secure.

How long do we keep your information?

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected or where we are required to keep it for legal, accounting or business purposes.

When information is no longer required, we take reasonable steps to securely delete or destroy it or otherwise de-identify it where appropriate.

Accessing or correcting your information

You can contact us if you would like to know what personal information we hold about you or if you believe the information we hold is incorrect, incomplete or out of date.

We will take reasonable steps to provide access to or correct your information where appropriate and in accordance with applicable privacy laws.

To make a request, simply contact us using the details below.

Privacy questions or complaints

We want you to feel comfortable contacting us if you have any concerns about how your personal information has been handled.

If you have a privacy question, would like to make a complaint or believe we have not handled your information appropriately, please contact us.

We will review your concern and work with you to resolve it as soon as reasonably possible.

online purchase Security

Shopping for jewellery should feel exciting not stressful.

When you purchase from Adorn Jewels your financial details are processed through a secure server using SSL encryption technology.

We do not have access to your full payment details.

If you have any questions about the security of your purchase please contact us at info@adornjewels.com.au.

Contact Adorn Jewels

Adorn Jewels by Penelope Gilbert
ABN: 96 088 515 774
Phone: 0412 321 070
PO Box 3131
Unley SA 5061
Email: sparkle@adornjewels.com.au

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or privacy practices.

The latest version will always be available on our website.

Last updated: september 2026